0300-365-3005 GreenDoctorSouth@groundwork.org.uk
Green Doctors Webinars for frontline workers Advice & Information
Green Doctors
We are a charity which offers free and impartial energy advice to help residents stay warm, save money and live greener. Due to COVID-19, we've stopped doing home visits, but you can still access our services online and on the phone.
Webinars for
frontline workers
We're offering webinars to frontline workers to help you recognise the signs of fuel poverty. These sessions will also teach you about how the Green Doctor service can help your clients at this difficult time.
Advice & Information
We are expert energy advisors who provide advice and support for households in Kent and Medway; helping you stay warm and save money on your home energy bills.

If you use British Sign Language (BSL), we can provide free energy-saving advice via video call with a BSL interpreter.

Language interpreters
for non-English speakers are also available.

Green Doctors

What can we do for you?

For 15 years we’ve been helping residents stay well and warm at home, and save money on their household bills. These are some of the ways we can support you when you sign up for a free phone consultation:

Help switching your energy tariff to a better deal

Advice on reducing energy use at home

Supporting with accessing the Warm Homes Discount or Priority Services Register

Support with applications for energy or water debt relief

Referring you for the installation of larger measures if needed

Referring you to other support organisations within your community if needed

Delivering small efficiency measures, such as LED lightbulbs

Visit our Advice page for more details of how we can help you if you are struggling with your energy bills.

Phone Consultation FAQs

What support can the Green Doctor offer on the phone?

The Green Doctor will be able to offer you advice on how to save energy around your home. Much like with a home visit, the Green Doctor will offer advice on a room by room basis and will identify where you might be able to save money and energy.

How long will the call last?

The call will last between 45 – 60 minutes, depending on your particular energy needs.

What is the difference between a home visit and a telephone consultation?

The Green Doctor won’t be able to install small measures in your home, however we will note down what you would like to receive and will do our best to provide these to you at a later date.

How should I prepare for the telephone consultation?

To help us give you the best advice, please have your energy bills to hand. During the consultation, we will also ask you some questions about the age of your boiler and if any repairs in the home are required. Don't worry if you don't have all the information to hand, as you can always share this information with us at a later date where possible.

Can a Green Doctor still help me switch tariff?

The Green Doctor will be able to give you advice on your bills and what tariff might be best for you. Please have your utility bills to hand when you receive your call so that the Green Doctor can ask questions about what you are being charged.

Can I still get advice on my gas, electricity or water arrears?

Yes, the Green Doctor will be able to advise you on support available for any energy or water debt that you may have. Where possible, the Green Doctor will be able to fill out a form and, with your consent, apply directly on your behalf for a grant.

Will I be charged for this service?

No, both the home visits and telephone consultations are absolutely free. We receive funding from local authorities and housing associations to support this service, so it won't cost you a penny.

If I do have a home visit at a later date, who will be coming to my house?

Our friendly team of Green Doctors are trained Energy advisors who provide advice on energy saving, energy bills, and heating systems. There will be one or two Green Doctors who carry out the visit and they will ring you beforehand to let you know they are on their way, and to check if the time is still convenient. All Green Doctors carry an ID badge which they will happily show you on arrival.

I have arranged a telephone consultation but it isn’t a convenient time any more. Can I change it?

Yes, give us a call on 0300 365 3005 or email GreenDoctorSouth@groundwork.org.uk to reschedule.

I think the Green Doctor service would be useful to my friend / relative. How can I refer them?

You can refer someone by passing us their contact details (please let them know we will ring!) or they can contact us. Please bear in mind our eligibility criteria when you refer people.

Do you run online events & training?

Yes we do run events and training. Please get in contact about how we can run an online training or advice event for you or your clients. Call us on 0300 365 3005 or email GreenDoctorSouth@groundwork.org.uk

Visit our training page for the latest online webinars and training events

Who is eligible?

Residents who have disabilities or long-term health conditions.
Residents who are pregnant.
Residents with children under 10 years.
Residents who have low income (below £ 16,190).
Residents with energy costs that are more than 10% of household income.
Residents on benefits. Residents who have recently lost their job or income.

Testimonials

What Residents Say